Contact Support

How to reach the Opora team when you need help beyond the docs.

Before you write

Most questions are answered faster by the Help Center than by email. Check these pages first:

If your question isn't answered there, email is the right path.

Email support

[email protected]

Response time: within 1 business day. We're a small team — thank you for your patience.

What to include in your email:

  • The email address associated with your Opora account.
  • The tool you were using and what you were trying to accomplish.
  • What happened (or didn't happen). If there was an error message, copy the exact text or take a screenshot.
  • Your request_id if you have it — this appears in rate limit error messages and lets us look up the exact request in our logs.

The more context you include, the faster we can help. "It didn't work" takes multiple exchanges to diagnose. "I submitted Bid Drafter for a 45,000 sq ft office park and it returned a blank result at 2:14 PM EST" gets resolved in one reply.

Billing inquiries

For invoice disputes, plan changes, refund requests, and annual billing, email [email protected] with the subject line Billing — [your account email]. Include your invoice number if the inquiry relates to a specific charge.

Enterprise pricing, custom rate limits, and multi-location contracts: contact us at the same address with the subject line Enterprise inquiry and we will connect you with the right person.

Data requests

To request export or deletion of your account data under CCPA or GDPR, email [email protected] with the subject line Data request — [your email]. We process all data requests within 30 days.

Security disclosures

If you have identified a potential security vulnerability, email [email protected] with the subject line Security disclosure. Include a description of the issue and steps to reproduce it. We treat security reports as high priority and will acknowledge receipt within 24 hours.

We ask that you not publicly disclose a vulnerability until we have had a reasonable opportunity to investigate and address it.

Mailing address

Opora Supply
697 Grand St
Atlanta, Georgia 11211

We are a remote-first company. The mailing address is for legal correspondence only. Support requests sent by postal mail will not receive a timely response — please use email.

Frequently Asked Questions

What should I include when I contact you about a billing question?

Choose the Billing request type and include your invoice number if the inquiry relates to a specific charge. That one detail lets us pull up the exact transaction instead of asking you to describe it again, so we can confirm what was billed and resolve the question on the first reply rather than trading messages back and forth.

Who will respond if I submit an enterprise inquiry?

Use the Enterprise inquiry request type and we will connect you with the right person. Enterprise questions often span pricing, volume, onboarding, and account structure, and no single inbox covers all of that well. Routing your message through the labeled request type means it reaches the person who can actually answer, instead of being forwarded until it lands somewhere useful.

How long does it take to process a data request?

We process all data requests within 30 days. Submit yours using the Data request type on this page so it is logged and tracked against that window from the moment it arrives. If your request needs clarification before we can act on it, responding promptly to our follow-up keeps everything comfortably inside the 30-day timeframe.

How do I report a security issue, and when will I hear back?

Use the Security disclosure request type and include a description of the issue and steps to reproduce it. Reproduction steps matter because they let our team confirm the finding immediately rather than guessing at conditions. We treat security reports as high priority and will acknowledge receipt within 24 hours, so you know the report landed with someone.