Account & Billing

Signing in

Opora uses email-based authentication — no passwords to remember. On the sign-in page, enter your email address and click Send link. A sign-in link arrives in your inbox within 60 seconds. Click it to sign in. The link is single-use and expires after 15 minutes.

If the sign-in email does not arrive:

• Check your spam or promotions folder.
• Verify you used the same email address you registered with.
• Wait 60 seconds before requesting a new link — multiple requests in quick succession may be filtered by your mail server.
• If your company uses Google Workspace or Microsoft 365, the email may be quarantined. Ask your IT administrator to whitelist mail from @oporasupply.com.

Plans and pricing

Annual billing is available at a 20% discount. Contact [email protected] to switch to annual billing or to discuss Enterprise pricing.

Upgrading your plan

1. Sign in to your account at /pages/account.
2. In the Subscription section, click Upgrade plan.
3. Select the plan you want and follow the payment prompts.
4. Your new plan activates immediately. Any remaining days on your current plan are prorated and credited toward the new billing cycle.

Team seats (Team plan)

The Team plan includes up to 5 seats. The account owner who subscribes holds the first seat. To invite additional team members:

1. Go to /pages/account → Team.
2. Click Invite member and enter their email address.
3. They receive an invitation email with a sign-in link. Once they sign in, the seat is activated.

To remove a seat, click the member's name → Remove from team. The seat becomes available for a new invitation immediately. Removed members lose access at the end of their current session.

Billing and invoices

Billing is processed through Stripe. Your payment method and invoice history are available at /pages/account → Billing. From that page you can:

• Update your payment method (credit card, debit card, or bank transfer on Enterprise).
• Download PDF invoices for any billing period.
• View the next billing date and upcoming charge amount.

Invoices are also emailed to the account owner automatically on each billing date. If you need invoices sent to a different address (e.g., your accounts payable team), contact [email protected].

Cancelling your subscription

You can cancel at any time from /pages/account → Billing → Cancel plan. Cancellation takes effect at the end of the current billing period — you retain full access until then. Your data (saved outputs, conversation history) is retained for 90 days after cancellation. After 90 days, it is permanently deleted.

If you cancel by mistake or change your mind, reactivate from the same account page before the 90-day window closes.

Your data

Opora does not sell or share your account data with third parties. Inputs you submit to tools (bid details, job descriptions, client names) are used only to generate your output for that session. They are not used to train AI models. See the Privacy Policy for the full data handling description.

To request export or deletion of your account data, email [email protected] with the subject line Data request — [your email]. Requests are processed within 30 days per CCPA/GDPR requirements.

Troubleshooting

I signed up but can't access tools.

Confirm you are signed in (your email should appear in the top navigation). If you signed up for a free trial and see a paywall, your trial may have expired — upgrade from the account page.

My team member can't sign in.

Verify the invitation was accepted (their status in the Team tab should show "Active," not "Invited"). If they did not receive the invitation email, remove the invitation and re-send. Check spam folders at their end.

I was charged after cancelling.

If a charge occurred after you cancelled, email [email protected] with your invoice number. We will review and refund if the charge was in error. Most cases are resolved within 1 business day.