Updated May 30, 2026 Reviewed by Opora Editorial Team Editorial standards →

Terms of Service

Last reviewed: June 2026

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," "Customer," or "User") and Opora Supply ("Opora," "we," "us," or "our"), governing your access to and use of www.oporasupply.com, the Opora Field Guide, our online store, our downloadable resources, and any related services (collectively, the "Services").

By accessing or using the Services — including browsing the website, placing an order, downloading a guide, or subscribing to email updates — you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and intended audience

The Services are intended for commercial, industrial, institutional, and other business or professional buyers of cleaning and facility-maintenance supplies, and for facility managers, building service contractors (BSCs), procurement professionals, safety personnel, and similar practitioners. By using the Services, you represent that:

  • You are at least 18 years old and have the legal authority to enter into these Terms
  • If you are using the Services on behalf of an organization, you have authority to bind that organization
  • You are not a consumer purchasing for personal, family, or household use only (though we do not prohibit such use, our products and content are designed for commercial application)
  • You will use the Services in compliance with all applicable laws, regulations, and industry standards

2. Account registration

You may browse the Services without an account, but certain features (placing an order, accessing order history, subscribing to certain communications) require account registration. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password confidential and not share account credentials
  • Notify Opora immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account

Opora may suspend or terminate accounts that violate these Terms, contain inaccurate information, or are inactive for an extended period.

3. Orders, pricing, and payment

3.1 Order acceptance. Your placement of an order constitutes an offer to purchase. Opora reserves the right to accept or decline any order, in whole or in part, for any reason, including but not limited to inventory limitations, errors in pricing or product description, suspected fraud, or inability to ship to your location. No contract is formed until Opora confirms shipment of the order.

3.2 Pricing. Prices are listed in U.S. dollars and are subject to change without notice. Opora makes commercially reasonable efforts to display accurate pricing but is not bound by pricing errors, typographical mistakes, or system inaccuracies. If a pricing error is discovered before shipment, Opora may cancel the order or contact you for confirmation at the corrected price.

3.3 Taxes. Prices do not include sales, use, excise, or similar taxes unless specifically stated. You are responsible for all applicable taxes. Opora collects sales tax in jurisdictions where required by law.

3.4 Payment. Payment is due at the time of order unless other terms have been agreed in writing. Opora accepts payment through the methods displayed at checkout. You represent that you are authorized to use the payment method you provide, and you authorize Opora (or its payment processor) to charge the full amount of the order plus applicable taxes and shipping.

3.5 Net terms accounts. Net-terms accounts (e.g., Net 30) are available only by separate written agreement and creditworthiness review. Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Georgia law.

4. Shipping, delivery, and risk of loss

Shipping methods, costs, and estimated delivery times are displayed at checkout or on the Shipping & Delivery page. Estimated delivery times are not guaranteed. Title and risk of loss pass to you upon Opora's delivery of the products to the carrier (FOB Opora's shipping point), unless otherwise agreed in writing.

You are responsible for inspecting all shipments upon receipt and reporting any visible damage, shortage, or loss to the carrier and to Opora within five (5) business days of delivery. Failure to inspect and report timely may limit available remedies.

5. Returns and refunds

Return eligibility, procedures, and timelines are described on our Returns & Refunds page, which is incorporated into these Terms by reference. Certain products — including but not limited to opened chemicals, custom-blended products, hazardous materials, and clearance items — may be non-returnable for safety, regulatory, or commercial reasons.

6. Hazardous materials and regulated products

Some products sold by Opora are classified as hazardous materials under U.S. Department of Transportation regulations (49 CFR), as pesticides or antimicrobials registered under FIFRA (40 CFR), or as otherwise regulated. By ordering such products, you represent and warrant that:

  • You will receive, store, handle, apply, and dispose of these products in accordance with the manufacturer's label, Safety Data Sheet, and all applicable federal, state, and local regulations
  • You will provide your personnel with training and personal protective equipment as required under 29 CFR 1910.1200, 29 CFR 1910.132, and any other applicable standards
  • You will not resell or redistribute regulated products in any manner that violates applicable law, including but not limited to FIFRA registration requirements
  • You hold all licenses, permits, and certifications required by your jurisdiction to receive, possess, and use the products

Opora may decline to ship regulated products to jurisdictions where shipment is restricted or prohibited.

7. Educational content and the Opora Field Guide

The Opora Field Guide and all other educational content published by Opora — including blog articles, guides, quick-reference materials, downloadable PDFs, checklists, calculators, charts, and similar resources (the "Content") — is provided for general informational and educational purposes only. The Content is not professional consulting, industrial hygiene, legal, medical, engineering, or regulatory advice, and no professional relationship is formed by your use of it.

Your use of the Content is governed by Opora's Disclaimer, which is incorporated into these Terms by reference. By using the Content, you specifically agree:

  • To verify all information against the current Safety Data Sheet, manufacturer label, applicable regulations, and qualified professional advice before acting
  • That Opora makes no warranty regarding the accuracy, completeness, or currency of the Content
  • That Opora is not liable for any loss, injury, or damage arising from your use of the Content, to the fullest extent permitted by law
  • That regulations, standards, and product registrations cited in the Content may have changed since publication

Refer to the full Disclaimer for complete terms.

8. Intellectual property

All Services and Content — including text, graphics, photographs, illustrations, charts, PDFs, software, and the underlying design — are owned by Opora Supply or its licensors and are protected by U.S. and international copyright, trademark, trade dress, and other intellectual-property laws.

Limited license. Opora grants you a limited, non-exclusive, non-transferable, revocable license to access the Services, view the Content online, and print or save reasonable portions of the Content for internal, non-commercial educational and operational use within your organization, provided that all copyright notices, disclaimers, and attribution remain intact.

Restrictions. You may not:

  • Reproduce, modify, distribute, publicly display, publicly perform, republish, download, store, or transmit the Content for commercial purposes
  • Sell, sublicense, or incorporate the Content into paid training programs, consulting deliverables, or competing publications
  • Remove or alter any copyright, trademark, disclaimer, or attribution notice
  • Use any data-mining, scraping, or automated extraction tools to harvest the Content
  • Use Opora's trademarks, logos, or trade dress without prior written permission

9. User submissions and feedback

If you submit comments, suggestions, ideas, error corrections, or other feedback to Opora ("Feedback"), you grant Opora a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute the Feedback for any purpose, without compensation or attribution to you. You represent that any Feedback you submit is your original work and does not violate any third-party right.

10. Prohibited uses

You may not use the Services to:

  • Violate any applicable law, regulation, or third-party right
  • Transmit any malicious code, virus, or harmful component
  • Attempt unauthorized access to any portion of the Services or related systems
  • Interfere with or disrupt the Services or the servers and networks supporting them
  • Impersonate any person or entity, or misrepresent your affiliation
  • Use the Services in a manner that imposes an unreasonable load on Opora's infrastructure
  • Resell, redistribute, or commercially exploit the Services or Content without written permission

11. Third-party services and links

The Services may link to or integrate with third-party websites, applications, or services (including payment processors, shipping carriers, analytics providers, and email-marketing tools). Opora does not control these third parties and is not responsible for their content, accuracy, security, or practices. Your use of any third-party service is subject to that party's terms and privacy policy.

12. Disclaimer of warranties

THE SERVICES AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. OPORA SUPPLY LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND TITLE.

Opora does not warrant that the Services will be uninterrupted, secure, or error-free; that defects will be corrected; or that the Services or any servers that make them available are free of viruses or other harmful components. You assume all risk arising from your use of the Services and Content.

Some jurisdictions do not allow the exclusion of certain warranties, so portions of this Section may not apply to you.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OPORA SUPPLY LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PROPERTY DAMAGE, BODILY INJURY, REGULATORY PENALTIES, OR REPUTATIONAL HARM — ARISING OUT OF OR RELATING TO THE SERVICES, THE CONTENT, OR THESE TERMS, EVEN IF OPORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OPORA'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, THE CONTENT, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID OPORA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the limitation of certain damages, so portions of this Section may not apply to you. In those jurisdictions, Opora's liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Opora Supply, its members, managers, employees, contractors, agents, licensors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services or Content; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual-property, privacy, or safety right; (d) your violation of any applicable law, regulation, or industry standard; or (e) any product purchased through the Services and the manner in which it was received, stored, applied, or disposed of by you or anyone acting on your behalf.

15. Termination

Opora may suspend or terminate your access to the Services at any time, with or without cause and with or without notice, including for violation of these Terms. Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution — shall survive.

16. Governing law

These Terms, your use of the Services, and any dispute arising from or relating to either, are governed by the laws of the State of Georgia, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Dispute resolution; class-action waiver

17.1 Informal resolution. Before initiating any formal proceeding, you agree to first contact Opora through our contact page to attempt to resolve the dispute in good faith. The parties shall attempt informal resolution for at least thirty (30) days before any formal action.

17.2 Venue. Any action, suit, or proceeding arising out of or relating to these Terms or the Services that is not resolved informally shall be brought exclusively in the state or federal courts located in the State of Georgia. You consent to the personal jurisdiction and venue of those courts and waive any objection to inconvenient forum.

17.3 Class-action waiver. YOU AND OPORA EACH AGREE THAT ANY DISPUTE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. CLASS ACTIONS, CLASS ARBITRATIONS, AND REPRESENTATIVE ACTIONS ARE NOT PERMITTED. If this class-action waiver is found unenforceable, the entire Dispute Resolution section shall be unenforceable, but the remainder of these Terms shall remain in effect.

17.4 Time limit. Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the cause of action accrues, or it is permanently barred (except as prohibited by applicable law).

18. Force majeure

Opora shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, labor disputes, supplier failures, carrier delays, internet or utility outages, or cyber-attacks.

19. Changes to these Terms

Opora may modify these Terms at any time by posting the updated version on the website. The "Last reviewed" date at the top reflects the most recent revision. Continued use of the Services after the updated Terms are posted constitutes your acceptance. For material changes, Opora will make reasonable efforts to provide notice (e.g., via email or a website banner).

20. Miscellaneous

20.1 Entire agreement. These Terms, together with the Disclaimer, Privacy Policy, and any other policies referenced, constitute the entire agreement between you and Opora regarding the Services and supersede all prior or contemporaneous understandings.

20.2 Severability. If any provision is found unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

20.3 No waiver. Opora's failure to enforce any provision is not a waiver of that or any other provision.

20.4 Assignment. You may not assign or transfer these Terms without Opora's prior written consent. Opora may assign these Terms in connection with a merger, acquisition, or sale of assets.

20.5 No agency. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and Opora.

20.6 Headings. Section headings are for convenience only and do not affect interpretation.

21. Contact

Opora Supply

State of Georgia, United States

Contact: oporasupply.com/pages/contact-information

Website: www.oporasupply.com

Opora Supply is the trade name under which this website is operated from the State of Georgia. These Terms of Service are effective as of June 2026 and supersede any prior version.