Opora Intelligence · Review Response
Respond to any review professionally
Paste a customer review or complaint email to draft a professional, liability-safe response.
Free to use today — no subscription
Tone draft only — confirm what went wrong with ops before you promise fixes in public.
Next: rebuild the account, not just the review
Build cure plan → Customer Recovery Draft private executive email →Review Response — Preview
Section 1 of 4
Draft Response
Draft Response (Professional tone)
"Thank you for taking the time to share your feedback. We sincerely apologize that our team did not meet your expectations on this visit — restroom service is a core part of our standard and this fell short. I'd like to speak with you directly to make this right. Please reach out at [your number]. — [Owner Name], Apex Building Services"
Tone: Professional + empathetic · De-escalation: High
Tone Analysis
De-escalation Strategy
Follow-up Action
A bad review left unanswered reads as 'they don't care'; a good one ignored is wasted proof. This drafts replies that sound like an owner, not a call center. Feed it the review and it gives you something you can post in under a minute.
Instruction
- Paste the customer review text exactly as published.
- Enter your business name, response tone (professional, apologetic, win-back, firm), and star rating.
- Generate the reply. Edit names and facts. Do not invent refunds you will not honor.
- Copy the final text into the review platform within your response window (often 24 hours for angry one- and two-stars).
Worked example
A 2-star review: 'Crew skipped the break room two weeks running.' It is a real account, and you have since reassigned the crew.
It drafts a reply that thanks them, names the specific miss, states the crew change without excuses, and invites a direct call to confirm it is fixed. No defensiveness, no 'we strive for excellence' filler.
What's under the hood
- Reply tone scales with the rating: warm and short for 5-star, accountable and specific for 1 and 2-star.
- It writes from what you tell it. If you do not confirm the reviewer is a client, it hedges rather than admitting to work you never did.
- It will not invent details or promise refunds; you control any specific commitment.
- No posting integration. It drafts the reply; you paste it into Google, Yelp, or wherever it lives.
When this breaks
- Arguing with a reviewer in public, which future prospects read as a red flag about you, not them.
- Confirming private account details in a reply, which can expose a client and breach confidentiality.
- Posting a canned 'sorry for your experience' to a specific, fixable complaint, which reads as a bot.
Questions operators ask
- Should I respond to positive reviews too?
- Yes, briefly. A short, specific thank-you signals an owner who is present and encourages more reviews.
- What about a review from someone who was never a client?
- Do not admit to service you did not provide. Generate a reply that politely notes you cannot find them in your records and offers to verify offline.
- How honest should I be about a real miss?
- Own it plainly and state the fix. Prospects trust a contractor who admits a specific mistake far more than one who deflects.
- Can I move a fight off the platform?
- Yes, and you should for anything detailed. Acknowledge publicly, then invite a direct call to handle specifics.
- Should I offer a refund in the reply?
- Not publicly by default. Acknowledge and take it offline; negotiate any make-good in private so you are not advertising discounts.
- Does length matter?
- Shorter is better. Two or three sentences that address the actual point beat a paragraph of policy language.